Welcome to Fierce Femme’s FAQ section, where we answer all your burning questions about our stylish collections and seamless service. We’ve designed this guide to make your shopping experience as effortless as our fashion.
About Fierce Femme
Who is the Fierce Femme customer?
Our modern, style-conscious woman values both fashion and efficiency. Whether she’s refreshing her work wardrobe, upgrading her activewear, or looking for that perfect accessory to complete her look, she appreciates global style with seamless service.
What defines Fierce Femme’s style?
We offer curated, versatile collections that range from professional to casual, activewear to lounge. Our pieces are designed for the woman who wants to express her individuality through fashion while enjoying premium quality and thoughtful details.
Product Questions
What types of products does Fierce Femme offer?
Our collections include:
- Women’s clothing (jeans, pants, shorts, jackets, sleepwear)
- Shoes & footwear (boots, sandals, sneakers)
- Accessories (bags, backpacks, hair accessories, hats, gloves)
- Lifestyle items (drinkware, electronics, face masks)
- Activewear for the fitness-forward femme
How do I know what size to order?
Each product page includes detailed sizing charts. We recommend measuring yourself and comparing with our measurements for the perfect fit. When in doubt between sizes, we suggest sizing up for comfort.
Are your products ethically sourced?
At Fierce Femme, we’re committed to responsible fashion. We carefully select suppliers who meet our standards for quality and ethical production practices.
Ordering & Account
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
How do I create an account?
Simply click “Create Account” during checkout or from our homepage. You’ll need to provide:
- Your name and email address
- A secure password
- Shipping information (can be added later)
I forgot my password. How can I reset it?
Click “Forgot Password” on the login page and enter your email address. We’ll send you a secure link to create a new password.
Shipping & Delivery
What are my shipping options?
We offer two convenient options:
- Standard Shipping ($12.95 via DHL/FedEx): 10-15 business days with tracking
- Free Shipping (orders over $50 via EMS): 15-25 business days with tracking
Do you ship internationally?
Yes! We ship globally except to some Asian countries and remote areas. Please note that international orders may be subject to customs fees based on local regulations.
How can I track my order?
Once your order ships, we’ll email you a tracking number and carrier information. You can track your package directly through the carrier’s website or via the link in your shipping confirmation email.
What if my package is delayed?
While we strive for timely delivery, occasional delays can occur with carriers. If your package is significantly delayed, please contact us at [email protected] with your order number, and we’ll investigate.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the delivery date. Items must be unworn, unwashed, and in original condition with tags attached. To initiate a return:
- Contact our customer care team at [email protected]
- We’ll provide return instructions
- Once received, we’ll process your refund to the original payment method
Are there any items that can’t be returned?
For hygiene reasons, we cannot accept returns on face masks, hair accessories, and certain intimate items unless faulty. Please check individual product pages for specific return restrictions.
How long do refunds take to process?
Once we receive your return, please allow 5-7 business days for processing. Your bank may then take additional time to post the refund to your account.
Do you offer exchanges?
Currently, we process returns for refunds only. For a different size or color, please place a new order and return the original item following our return process.
Contact & Support
How can I contact customer service?
Our team is happy to help! Email us at [email protected] with:
- Your order number
- A detailed description of your question or issue
- Any relevant photos (for product concerns)
Where is Fierce Femme located?
Our headquarters is at: 2685 Sharon Lane, South Bend, US 46618 However, our warehouses and shipping partners are located globally to ensure efficient delivery.
Do you have a physical store?
Currently, Fierce Femme operates exclusively online at fiercefemmefr.com, allowing us to offer a wider selection and competitive prices without geographic limitations.
Still have questions? Our fierce support team is ready to help at [email protected]. Because when it comes to your style journey, no question is too small!