At Fierce Femme, we want you to love your fashion finds as much as we do. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange. Please note:

  • All returns must be in original condition with tags attached
  • Items must be in their original packaging
  • Proof of purchase is required

Non-Returnable Items

To ensure hygiene and quality standards, the following items cannot be returned or exchanged:

  • Face Masks (for health and safety reasons)
  • Hair Accessories (unless defective)
  • Electronics (unless defective, subject to manufacturer warranty)
  • Drinkware (for hygiene reasons)

This policy aligns with our commitment to quality and customer safety while maintaining the integrity of our products.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Us within 15 days of delivery by emailing [email protected] with your order number and details about the product you would like to return or exchange.
  2. Wait for Approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Package Your Item – Securely pack the item in its original packaging with all tags still attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return – Send the package to our returns center using a trackable shipping service. The return shipping cost is the customer’s responsibility unless the return is due to our error.

Return Shipping Address

Once your return is approved, please send your package to:

Fierce Femme Returns
2685 Sharon Lane
South Bend, IN 46618
USA

Refund Processing

Once your return is received and inspected (usually within 5 business days of arrival), we will process your refund or exchange:

  • Refund Method: Refunds will be issued to the original payment method used for purchase
  • Processing Time: 3-5 business days after we receive your return
  • Bank Processing: Additional 5-10 business days depending on your financial institution
  • Original Shipping Costs: Non-refundable unless the return is due to our error

Exchange Process

For exchanges, please indicate your preferred replacement item in your return request. If the replacement item is:

  • Same price: We’ll ship your new item once we receive your return
  • Higher price: You’ll be invoiced for the difference
  • Lower price: We’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage or defect. We’ll arrange for a prepaid return label and expedite your replacement.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request – Order #[Your Order Number] Dear Fierce Femme Customer Service, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Details: – Item Name: – Size/Color: – Reason for Return/Exchange: For exchanges, my preferred replacement item is: – Item Name: – Size/Color: Please let me know the next steps. Best regards, [Your Full Name] [Your Contact Information]

International Returns

For customers outside the United States:

  • You are responsible for any customs fees or return shipping costs
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

If you have any questions about our returns policy, please contact our customer service team at [email protected].

Thank you for shopping with Fierce Femme – where fashion meets fierce individuality!