Shipping Policy

At Fierce Femme, we’re committed to making your shopping experience as seamless as possible. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs fees or import duties that may apply.

Returns & Exchanges

We want you to love every Fierce Femme purchase. If you’re not completely satisfied, you may return most unworn, unwashed items with original tags attached within 15 days of delivery for a refund or exchange.

Non-Returnable Items

To maintain hygiene and quality standards, the following items cannot be returned unless defective:

• Face Masks (for health and safety reasons)
• Hair Accessories
• Electronics (subject to manufacturer warranty)
• Drinkware (for hygiene reasons)

How to Return an Item

Follow these simple steps for returns or exchanges:

1. Contact Us within 15 days of delivery by emailing [email protected] with your order number and return details
2. Wait for Approval – We’ll review your request and send a Return Merchandise Authorization (RMA) number within 2 business days
3. Package Your Item – Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation
4. Ship Your Return – Send the package to our returns center using a trackable shipping service:
   Fierce Femme Returns
   2685 Sharon Lane
   South Bend, IN 46618
   USA

Note: Return shipping costs are the customer’s responsibility unless the return is due to our error.

Refund Processing

Once we receive and inspect your return (typically within 5 business days):

• Refund Method: Original payment method
• Processing Time: 3-5 business days after we receive your return
• Bank Processing: Additional 5-10 business days depending on your financial institution
• Original Shipping Costs: Non-refundable unless the return is due to our error

Exchange Process

For exchanges, indicate your preferred replacement item in your return request. If the replacement item is:

• Same price: We’ll ship your new item once we receive your return
• Higher price: You’ll be invoiced for the difference
• Lower price: We’ll refund the difference

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We’ll arrange a prepaid return label and expedite your replacement.

International Returns

For customers outside the United States:

• You are responsible for return shipping costs and any customs fees
• Mark packages as “Returned Goods” to avoid customs charges
• Refunds will be issued in USD and may be subject to exchange rate fluctuations

Thank you for shopping with Fierce Femme – where fashion meets fierce individuality!